FAQs

All prices stated includes FREE express SHIPPING WORLDWIDE, talking 6 to 10 days delivery time.
Please always add your PHONE NUMBER, as it is essential for the shipping documents and aids in the delivery process.

Please contact us at ajwsilk@gmail.com for a quote on shipping costs to remote locations, special orders, large quantities, bulk discounts, or countries not registered for on this website.

The tracking number for your parcel is on the “details of your purchase “.
Please click on it regularly to watch the progress of your parcel.

You can also cut and paste the tracking number into the :

Indonesian EMS Post : http://ems.posindonesia.co.id/
or
Australia Post : https://auspost.com.au/mypost/track/#/search
or
UK Post Office – Royal Mail :  https://www.royalmail.com/track-your-item#/
or
USPS – U.S. Postal Service : https://tools.usps.com/go/TrackConfirmAction_input

There are also various apps that help you track parcels, such as “AfterShip “
https://play.google.com/stor/apps/details?id=com.aftership.AfterShip&hl=en_US

The parcel may get transferred to a different carrier in your county.
It is not a given that you will get a call, a note, or a tap on the shoulder.

It is your responsibility, to follow the tracking through it’s journey.
Please let us know, if you see any discrepancy’s or problems.

We accept payment through PayPal. Once you confirm your order, you will be directed to the PayPal website where you can either pay with your PayPal account, Bank Deposit, Direct Pick Up, Money order, Personal Cheque.

We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you’re not happy with the item you receive, please contact us within 10 days to discuss an exchange or refund*.
(*Sale items and custom made items excluded unless they arrive faulty or damaged.)

However please choose your items carefully as return postage is at the buyer’s expense. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached. Please ship in protective packaging as goods damaged in return shipping will not be refunded.

There are no returns for change of mind on custom made items unless they are found to be faulty.

We check all items before shipping but if you should receive an item that is faulty or damaged, we will offer a full refund or replacement item. Please contact us within 10 days to discuss. We reserve the right to request that faulty items be returned for inspection before issuing a refund. Return shipping is at the buyer’s expense. Please ship in protective packaging as goods damaged in return shipping will not be refunded. Once we have confirmed the fault, we will refund both the cost of the item and the shipping costs or provide a replacement item.

Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.

Please call or email us we are more that happy to discuss  ajwsilk@gmail.com